Privacy Policy
Welcome to respilean.com (“Website”). Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy explains:
What data we collect
How we use your information
How long we retain your data
Who we share your data with
By using our Website, you consent to the collection and processing of your personal data as described in this Privacy Policy. This policy is an integral part of our Terms of Service and applies to all visitors and users of our Website.
1. GDPR Compliance
We fully comply with the General Data Protection Regulation (GDPR) as a "Data Controller." Our GDPR measures include:
✅ Ensuring GDPR compliance of third parties with whom we share data.
✅ Providing users with control over their data, including the right to access and delete their information.
✅ Using data only for the purposes outlined in this Privacy Policy.
✅ Notifying users of significant policy updates.
✅ Appointing a Data Protection Officer (DPO) to oversee privacy-related matters.
2. Information We Collect
We collect two categories of data:
a) Personal Data
This is information that identifies you as an individual, including:
Full Name, Email Address, Phone Number
Location details (Country, State, City, ZIP code)
Data provided via emails, contact forms, live chats, and user forums
IP Address & Device Identifiers (when combined with other data)
📌 How We Collect Personal Data:
Through contact forms, online chats, user forum submissions, and support requests.
Automatically when you visit our Website (e.g., logging your IP address).
📌 How We Use Personal Data:
To communicate with users and respond to inquiries.
To send account-related notices, updates, and marketing materials.
To identify user locations for regulatory compliance.
📌 Storage of Personal Data:
All personal data is securely stored on Amazon Cloud servers.
b) General Information (Non-Personal Data)
This data does not personally identify you and includes:
IP Address, Device Identifiers, Browser Type, ISP/Carrier, and Referral URLs.
Collected via cookies and tracking technologies for website analytics.
📌 How We Use General Information:
To enhance user experience and Website functionality.
To analyze website traffic using tools such as Google Analytics, Hotjar, Facebook, and ZenDesk.
📌 Storage of General Information:
Stored securely on Amazon Cloud servers.
3. How We Share Your Information
We do not sell or share your Personal Data for marketing purposes without your consent. However, we may share your data under the following circumstances:
a) With Service Providers
We work with third-party service providers who require access to certain data to operate efficiently, including:
Amazon Web Services (AWS) – For website hosting.
ZenDesk – For customer support and chat services.
Amazon SES – For email support services.
Google Analytics & Hotjar – For analyzing website performance.
b) For Legal Compliance
We may disclose your data if required by law, such as:
In response to a legal request (court order, subpoena, law enforcement investigation).
To protect our legal rights or prevent fraud.
c) Business Transfers
If Respilean undergoes a business sale, merger, or acquisition, customer data may be transferred to the new owner.
d) Other Third Parties
We reserve the right to disclose data if it is necessary to protect the rights, property, or safety of our company, users, or the public.
4. How We Protect Your Information
We take data security seriously and implement robust measures to safeguard your information, including:
🔒 Encryption of stored and transmitted data.
🔒 Secure servers to prevent unauthorized access.
🔒 Regular security audits to identify and fix vulnerabilities.
⚠️ No security system is 100% foolproof. We encourage users to take precautions, such as logging out from shared devices and using strong passwords to protect their accounts.
5. Data Retention
We retain your data only as long as necessary for business and legal purposes. If you wish to have your data deleted, you may submit a request (see Section 6).
6. Your Rights & Options
We believe in transparency and give users control over their personal data.
a) Rights for All Users:
✔ Opt-out of marketing emails via the unsubscribe link in emails.
✔ Request data deletion by contacting our Data Protection Officer (DPO).
✔ Restrict data sharing with third parties (note: this may limit Website functionality).
b) Additional Rights for EU Citizens (GDPR)
✔ Request access to, correction, or deletion of stored data.
✔ GDPR-related requests are processed within 30 days.
c) Additional Rights for California Residents (CalOPPA)
✔ Request details on shared personal data for marketing.
✔ One request is allowed per user per year.
7. Tracking Technologies & Do-Not-Track Requests
We use cookies and tracking technologies to improve your experience. However, we respect Do-Not-Track (DNT) signals from web browsers.
If you prefer not to be tracked, adjust your browser settings to block cookies or send a DNT request.
8. Children Under 18
Our Website is not intended for individuals under 18 years old.
🚨 If we discover that a minor has provided personal data, we will delete it immediately. If you believe a child has submitted personal information, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
📢 How We Notify You:
A pop-up notification on our Website.
Updates to this page with a new effective date.
✅ Continued use of our Website after updates means you accept the changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO):
📧 Email
We respect your privacy and are committed to resolving any concerns promptly.